Customer Service Representative
$37,440–$43,680 year
On-siteNorfolk, Virginia, United States
Job Summary
Answer phones, process lease documents for move-ins, and manage resident complaints and service requests. Assist prospective residents with community information, complete move-in inventory inspections, and coordinate with maintenance teams to schedule work orders. Follow up on service requests, handle lease renewals and notices to vacate, and perform post-turn unit inspections. Conduct outreach marketing activities, including market surveys and competitor analysis, while entering data into software systems like Yardi and Payscan. Operate a vehicle for property walks and travel to various locations. Work a flexible schedule including weekends and emergencies.
Required Qualifications
- Must possess a valid driver's license
- Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required
Desired Qualifications
- Position requires 6 months+ of residential property management or customer service role preferred
- Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)
- Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction
- Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved
- Must possess a positive and professional demeanor in all interactions, under all circumstances
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