Customer Service Representative

Manage client repair and maintenance needs within the One by Lessen technology platform by handling phone and email requests, scheduling services, and maintaining positive client relations. Resolve disputes and un-satisfied confirmations promptly while escalating issues as needed. Enter data into the database to ensure accuracy and maintain open communication with vendors adhering to agreed Scope of Work. Provide information to supervisors and assist in training team members. Work Monday through Friday from 1:00 PM to 10:00 PM Central Time, with shift flexibility required. Ensure confidentiality of internal and external data while performing ad-hoc projects as assigned.