Customer Service Representative (Lehi 6-month Contract)
$41,184–$41,184 year
HybridLehi, Utah, United States
Job Summary
Respond to high-volume Tier 1 inquiries via phone and email, guiding members through new health benefits, answering account questions, and helping them navigate their coverage. Deliver personalized service by connecting with members to address a variety of healthcare-related issues while maintaining composure in a fast-paced environment. Support office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team. This 6-month contract role includes an 8am-5pm MT training shift for the first four weeks, followed by hybrid work with two days in the Lehi, UT office (Mondays and Tuesdays).
Required Qualifications
- Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
- Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
- You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
- Ability to learn new software programs and adapt quickly to new processes
- You are technologically savvy
- Maintain composure and compassion when balancing a high volume of tasks
- Hybrid contractors are expected to be in the office two days per week (Lehi, UT)
- Start Date: September 8, 2026
- End Date: February 26, 2027
- Training shift: 8am-5pm MT (first 4 weeks)
- Location - Hybrid: Lehi, UT office (2 days/week in office - Mondays & Tuesdays)
Desired Qualifications
- 1+ years of experience in a fast paced work environment
- 1+ years experience in customer-facing role
- Bilingual (English/Spanish) is a plus
- Prior healthcare experience
- Bachelor's or Associate's degree
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