Customer Service Representative
$43,900–$43,900 year
HybridTempe, Arizona, United States
Tempe, Arizona, United StatesHybridFull Time$43,900–$43,900 yearEnterprise
Full TimeEnterprise
Job Summary
Engage with consumers via phone and email while assessing and solving brick-based problems using various tools and programs. Build strong relationships with fans by handling a range of topics including building tips, troubleshooting, and locating rare parts. Adapt to multiple shifts and weekend schedules to ensure exceptional service during peak season. Complete five weeks of in-person classroom-based training in Tempe, AZ, followed by hybrid work arrangements. This seasonal contract runs until January 29th, 2027, with a starting salary of $43,900 per annum plus a discretionary bonus.
Required Qualifications
- Experience in giving premium customer service and/or inbound sales - preferably in a retail environment
- Confidence to make your own judgements about what is right for your consumer
- Attention to detail and ability to multi-task and to prioritize
- Be comfortable with virtual assessments
- Have access to a secure Wi-fi network
- Have a private space to work remotely
- Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer
- We conduct drug screening as a part of our drug free workplace policy
Desired Qualifications
- Being happy to work in a dynamic, fast paced, one team environment
- Adapt to a variety of shifts and including some weekends to ensure we provide an exceptional service
- You'll bring energy and compassion
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