Customer Service Representative Lead

Deliver outstanding customer support via phone, email, and chat by listening with empathy to resolve issues efficiently and manage a high volume of inquiries with confidence. Serve as a trusted resource for the CSR team by answering questions, sharing best practices, and assisting with onboarding new representatives while reinforcing company processes. Coordinate with techs and office teams to ensure smooth service delivery and keep precise records of interactions, proactively suggesting additional services when appropriate. Maintain consistent service standards through deep learning of our offerings and apply strong multitasking skills under pressure. Full-time, hourly role in San Diego, CA with competitive pay and benefits.