Customer Service Representative
$35,360–$39,520 year
On-siteRoanoke, Texas, United States
Job Summary
Answer phone calls and emails from customers, carrier partners, and drivers while addressing inquiries, requests, and complaints. Provide front-line support by handling all service delays, documenting interactions in Dynamics CRM, and managing daily case follow-ups to ensure accurate reporting. Communicate proactively regarding delivery impacts and resolve issues within approved time limits. Maintain a professional presence via Outlook inbox and uphold company safety and confidentiality standards. Work full-time Monday through Friday with some Saturdays required, rotating between 5:00am–2:00pm and 4:00am–1:00pm shifts.
Required Qualifications
- Proven success in providing excellent customer service in a previous role or life situation
- Strong knowledge of all Microsoft Office programs
- Monday through Friday work schedule
- Some Saturdays required
- Full-time position
- On-site position Monday to Friday
- Ability to communicate both over the phone and via email in a professional and detailed manner
- Superior verbal and written communication skills with people at all levels
- Customer & team focused
- Organizational skills
- Ability to work independently, take initiative & problem solve while applying critical thinking to decisions
- Technical capacity
- Knowledge and understanding of Lanter Delivery Systems Non-Negotiables
Desired Qualifications
- Knowledge and understanding of Microsoft Dynamics is a plus
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