Customer Service Representative, LA Department of Education

Answer customer inquiries and manage complaints regarding the CCAP Household Eligibility program, interpreting policy, checking eligibility status, and clarifying information for internal and external stakeholders. Route phone calls and messages to appropriate LDOE contacts, sort, log, and scan mail from the public, and ensure accurate, timely completion of all assigned duties. Maintain thorough knowledge of Department policies and available resources while supporting the goal to improve kindergarten readiness. Requires inbound call center experience, strong computer skills, and the ability to type at least 30 words per minute.