Customer Service Representative
$40,000–$50,000 year
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull Time$40,000–$50,000 year
Full Time
Job Summary
Handle customer inquiries and concerns while managing billing, collections, and dispatch operations. Ensure compliance with environmental regulations and coordinate with internal teams to maintain high service standards. Maintain accurate documentation and system updates, supporting ongoing service requests and work order platforms. This role requires experience in the water utility industry, proficiency in Microsoft Office, and bilingual fluency in English and Spanish. Based in Houston, TX, the position offers a full-time weekday schedule with competitive pay ranging from $40,000 to $50,000 annually.
Required Qualifications
- Experience in the water utility industry
- Proficiency in Microsoft Office, including Excel (basic formulas, filtering)
- Familiarity with AVR Water Billing System
- Knowledge of Net Facilities and Service Fusion platforms
- Bilingual: Fluent in English and Spanish (read/write/speak)
- Ability to maintain professionalism during peak workloads
Desired Qualifications
- Experience with CMMS in public works or water utility
- Working knowledge of Starnik Systems
- Understanding of GIS systems
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