Customer Service Representative
$45,760–$54,080 year
On-siteHouston, Texas, United States
Job Summary
Serve as the primary point of contact for customers, proactively understanding their needs to offer tailored solutions and responding promptly to inquiries via phone, email, and digital channels. Accurately process customer information, prescriptions, and insurance details to ensure efficient order fulfillment while collaborating with the pharmacy team to coordinate shipments. Maintain meticulous records to support regulatory compliance and identify opportunities to enhance the customer experience. Uphold the highest standards of patient privacy and confidentiality at all times. This role requires onsite availability five days per week at the Houston location, with new hires completing initial training on a Monday-through-Friday schedule before transitioning to the regular Saturday-through-Wednesday hours. Applicants must commit to both the training period and ongoing regular schedule.
Required Qualifications
- Ability and willingness to work onsite five (5) days per week at our office located at 4802 N. Sam Houston Pkwy W. (Beltway 8 & Bammel N. Houston), Houston, Texas
- Proficiency in using computer systems, electronic health records, and other relevant software
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse customer groups
- Strong problem-solving and critical thinking abilities to adeptly handle a variety of situations
- A commitment to continuous learning and a passion for delivering exceptional service to our customers
- Applicants should be able to commit to both the training period hours and the ongoing regular schedule
Desired Qualifications
- Bilingual language skills (e.g., English and Spanish) are a significant plus
- Prior experience in a pharmacy or healthcare customer service environment
- Prior experience working in a high-volume call center or customer support environment with in-office collaboration and team-based operations
- Working knowledge of Google Workspace (Docs, Sheets, Gmail, and Calendar) for communication, documentation, and workflow management
- Experience utilizing a cloud-based phone and contact center platform such as RingCentral for inbound/outbound customer interactions
- Familiarity with Creatio or similar CRM platforms for managing customer interactions, case documentation, and workflow tracking
- Exposure to or experience using Life File or similar customer record or document management systems
- Comfort navigating multiple systems simultaneously while maintaining accuracy and providing a high level of customer service
- Strong typing and data entry skills with the ability to document interactions clearly and accurately in real time
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