Customer Service Representative
$62,800–$78,600 year
On-siteTokyo, Tokyo, Japan
Job Summary
Coordinate parts and service orders, quotations, billing, credits, and warranty documentation for mining customers while managing pricing approvals, rebates, and contract-related documentation. Source and expedite parts to minimize equipment downtime, then coordinate with planning, warehouse, supply chain, and field teams to ensure successful job execution. Support clients with technical parts inquiries, order updates, and issue resolution, and participate in customer planning meetings, outage preparation, and inventory discussions. Monitor KPIs to identify opportunities for improving service delivery and operational performance. This role requires a 4x3 schedule of 12-hour days and up to 20% travel for on-site customer meetings and operational support.
Required Qualifications
- 3+ years of customer service experience
- 5+ years in mining, industrial parts, or heavy equipment
- High School Diploma
- Ability to lift up to 50 lbs
- Access mine sites without restriction
- RCMP criminal record check
- Submission of 5-year provincial driving record
- Ability to manage competing priorities in a fast-paced environment
- Excellent communication skills
- Organization skills
- Problem-solving skills
Desired Qualifications
- Journeyperson Parts certification
- ERP experience
- SAP experience
- Proficiency with Microsoft Office
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