Customer Service Representative - Kingsport

Customer Service Representative (CSR) coordinates sales, service and distribution support for customers and serves as the direct interface with customers. The CSR manages the order-to-cash process, collaborates with field sales, and builds working relationships across supply chain, business, and manufacturing. Responsibilities include managing purchase orders, invoicing, responding to customer requests and inquiries, forecasting, inventory analysis, maintaining customer records, fostering teamwork, backing up colleagues, and infrequent travel to support sales efforts. Key skills include excellent communication, proficiency with Excel and Word, and familiarity with SAP and Salesforce. A Bachelor's degree is required; relevant experience in customer service, sales, supply chain or manufacturing is valued. The role emphasizes independent and team contribution in a dynamic environment.