Customer Service Representative

Proactively meet customer expectations by promoting Kele products using ASLAN sales principles and communicating value propositions. Maintain customer and account information in Salesforce, set up new accounts per Accounting requests, and complete outbound calls for payment details. Release web holds, enter portal orders, input address data into Amazon orders, and rotate with front desk duties. Escalate complex cases to the Senior Customer Service Team and act as an overflow resource for Salesforce cases. Participate in training to increase product knowledge. Full-time role with medical, dental, vision, HSA, FSA, 401(k) match, and tuition reimbursement.