Customer Service Representative
$33,280–$33,280 year
On-site · Grandview, Missouri, United States
Job Summary
Customer Service Representative needed to maintain customer satisfaction for KC Flow Heroes LLC in Grandview, MO. Responsibilities include handling inquiries via calls/emails/messages, providing accurate information on products/services/policies, resolving complaints, coordinating delays with customers and service technicians, documenting interactions in company systems, escalating complex issues, and following up to ensure resolution. On-site office role with Saturday/Sunday evenings and Monday evening shifts; potential for additional hours. Plumbing industry focus with emphasis on safety, reliability, and customer care.
Required Qualifications
- Strong communication and active listening skills
- Problem-solving and conflict resolution abilities
- Patience and a positive, professional attitude
- Basic computer skills
- Ability to multitask and work in a fast-paced environment
- A positive attitude and ability to work independently as a team player
- Detail-oriented with strong data entry skills
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