Customer Service Representative
On-siteKing of Prussia, Pennsylvania, United States
Job Summary
Handle all customer inquiries and complaints via phone, email, and live chat promptly, accurately, and efficiently. Document interactions, update consumer records, and maintain a knowledge base of the evolving brand. Listen and respond appropriately while placing online or telephone orders, service e-commerce exchanges, and process manual returns resulting from retail purchases. Troubleshoot billing questions within PayPal, CyberSource, Afterpay, and Klarna, and communicate with retail stores to reiterate policies. Provide overall support for the Customer Service team during peak seasons and online sale events in August and January. Meet or exceed all customer service representative goals while maintaining department productivity levels.
Required Qualifications
- 2 or 4-year degree in communications, retail merchandising, general studies, or other closely related subject
- Bachelor's degree preferred
- 1-3 years' previous customer service/ call center environment
- 1-3 years' previous Sales, or retail experience
- Excellent interpersonal and motivational skills
- Innovative and self-starter
- Positive attitude and an engaging businesslike approach
- Ability to respond clearly and professionally either verbally or in writing to inquiries or complaints from customers
- Excellent attention to detail, and organizational skills
- Ability to perform a high volume of transactions accurately with limited supervision
- Proficiency in using personal computers, including proficiency in Microsoft Windows, Word, Excel, and Power Point
- Ability to master the EREG POS system, along with any new POS systems that are implemented
- Ability to understand data flows and understand how stock levels and product data is captured and populated on the website
- Ability to work comfortably and productively in all MS Office Applications
- Pleasant, friendly, and engaging speaking voice
- Exceptional solution-oriented nature
- Comfort in dealing with new technology and systems
- Ability to multi-task while managing time
- Demonstrated ability to work in a fast-paced environment
- Ability to work Mon-Fri 9AM -5:30PM in our home office location
- 1-2 Saturdays a month are required
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