Customer Service Representative
$41,600–$47,840 year
On-siteAshburn, Virginia, United States
Job Summary
Enter, review, and process customer orders accurately, responding to inquiries via phone and email while preparing quotes and managing returns. Partner with the assigned Regional Sales Manager to maintain customer accounts, update CRM systems, and recommend products based on analyzed needs. Generate reports, complete administrative tasks, and support ISO quality standards and continuous improvement initiatives. Assist with training new team members and contribute to a positive, collaborative environment. This role supports customers and sales managers within a growing team in Ashburn, VA, with a full-time, 8-month contract-to-hire schedule at $20.00–$23.00/hour.
Required Qualifications
- Associate degree or equivalent work experience
- 1–3 years of customer service, inside sales, or administrative support experience
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- Highly organized with strong attention to detail
- Ability to prioritize, multitask, and work effectively in a fast-paced environment
- Proficient with Microsoft Office
- Comfortable learning CRM and business systems
Desired Qualifications
- At least one year of sales experience
- Previous technical or manufacturing customer service experience
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