Customer Service Representative
On-site · Mishawaka, Indiana, United States
Job Summary
Customer Service Representative handles incoming and outgoing calls with members, caregivers, doctors and other outside providers regarding members’ accounts and product needs; enters data in member accounts following HIPAA guidelines; verifies insurance following established processes; creates documentation to ensure supplies are shipped per insurance guidelines; collaborates with Team Support or Team Lead for matters needing supervisor approval; utilizes the Customer Service Wiki to maintain knowledge of processes, insurance guidelines, products, and company information; makes suggestions for process improvements.
Required Qualifications
- High School Diploma, GED, or equivalent experience
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.