Customer Service Representative
On-siteSaint John, New Brunswick, Canada
Job Summary
Manage an assigned customer portfolio by processing orders through the complete Order-to-Cash cycle and maintaining accurate account information. Resolve inquiries and account-related issues while completing invoicing, credit, and rebill transactions accurately and on time. Monitor pricing to correct discrepancies, coordinate freight coding, and handle product returns. Provide sales support and troubleshoot customer concerns to ensure speedy resolution. Requires high school diploma, one to three years of contact center experience, and proficiency with business applications. Work within Irving Blending and Packaging's largest North American facility, offering competitive compensation including an annual bonus and pension.
Required Qualifications
- High School diploma
- 1–3 years of contact center or customer service experience
Desired Qualifications
- post-secondary education
- Strong customer service and communication skills with the ability to build and maintain positive customer relationships
- Proven problem-solving and decision-making abilities to effectively resolve customer and account-related issues
- Excellent organizational, analytical, and attention-to-detail skills
- Proficient with computer systems and business applications
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Strong interpersonal skills with a collaborative, team-oriented approach
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