Customer Service Representative
$41,600–$41,600 year
On-siteNew York, United States
New York, United StatesOn-siteFull Time$41,600–$41,600 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Nurture and maintain relationships with customers subscribed to high-quality cable and video products by troubleshooting and resolving technical issues related to cable and video services. Interact with customers through inbound phone calls to resolve billing questions, account updates, subscriber challenges, and TV inquiries while creating best-in-class customer experiences. Learn core TV products, services, and billing processes to provide knowledgeable and timely support. Represent Spectrum as the voice of a Fortune 100 company in an open, friendly environment with a supportive, energetic team.
Required Qualifications
- High school diploma or equivalent
- Ability to work a variety of schedules including nights, weekends, and holidays
- Ability to read, write, speak and understand English
Desired Qualifications
- 6+ months of customer service experience
- 1+ year working with computers and software applications
- 6+ months of heavy volume phone experience in customer service or a call center
- MS Office
- computer skills
- typing
- Communication
- organization
- time management
- multi-tasking
- customer service
- Dependable
- professional
- solution-oriented
- results-driven
- resilient
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