Customer Service Representative
$40,000–$80,000 year
On-site · Florence, Kentucky, United States
Job Summary
The Customer Service Representative role focuses on building and maintaining relationships with customers through effective communication and issue resolution. Key responsibilities include managing account retention, assisting with inter-departmental communication to enhance customer satisfaction, dispute resolution through Salesforce, and general support of the sales team. Candidates must have excellent customer service and communication skills, with a high school diploma preferred and experience in the transportation industry required.
Required Qualifications
- Excellent customer service skills
- Excellent communication skills
- Basic familiarity with MS Office applications
- Familiar with working on a PC
Desired Qualifications
- Experience in transportation industry maintenance
- FYX Fleet dispatch experience
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