Customer Service Representative
$41,600–$41,600 year
On-site · Gastonia, North Carolina, United States
Gastonia, North Carolina, United StatesOn-siteContract$41,600–$41,600 yearEntry LevelNot SpecifiedServicesUnknown
Type
Contract
Level
Entry Level
Education
Not Specified
Company size
Unknown
Industry
Services
Job Summary
Customer Service Representative handling billing, energy usage, and account inquiries; resolves routine issues, de-escalates irate customers, and collaborates with a team. Requires strong verbal and written communication, basic computer skills (CIS, Word, Excel, Outlook), and familiarity with billing and energy usage concepts. Flexible shifts including nights and weekends; position is a 12-month contract based in Gastonia, NC with on-site interviews.
Required Qualifications
- Proven verbal and written communication skills
- Ability to exercise good judgment with minimal supervision
- Basic knowledge of computers, including Customer Information Systems and Microsoft Office (Word, Excel, Outlook)
- Basic understanding of billing, rates, credit, energy usage, and customer accounts
- Demonstrate the ability to de-escalate a call with irate and difficult customers
- Identify and resolve basic routine issues
- Work varying shifts, including nights, weekends, and during emergency situations
- Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure
- Excellent interpersonal skills and ability to function within a team
- Punctual and ability to plan and use time effectively
- Flexibility with respect to shifts
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