Customer Service Representative
$41,600–$41,600 year
On-site · Gastonia, North Carolina, United States
Job Summary
Customer Service Representative handling inbound calls for residential and commercial utility customers, resolving billing inquiries, payment arrangements, service notices, and account-related concerns; de-escalating difficult interactions; supporting emergency-related situations; maintaining documentation; using Customer Information Systems and Microsoft Office; collaborating with internal teams; with first 6 months onsite full-time and potential remote work after 6 months based on performance and business needs.
Required Qualifications
- Strong verbal and written communication skills
- Excellent customer service, negotiation, and problem-solving abilities
- Ability to work independently with minimal supervision
- Proficiency with Microsoft Office applications and computer systems
- Strong multitasking and time management skills
- Ability to work under pressure in a fast-paced environment
- Flexibility to work varying shifts, nights, weekends, and emergency schedules
- Ability to successfully complete a background check and drug screening
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