Customer Service Representative
On-siteRaleigh, North Carolina, United States
Raleigh, North Carolina, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Receive calls for warranty and service calls, document requests, and prepare job tickets. Arrange work schedules and manage job work tickets within the internal system. Contact national builders and customers to verify the readiness of job sites. Requires 1-2 years of customer service experience, knowledge of accounting and CRM software, and fluent English/Spanish skills. Fluency in English/Spanish is a plus. Custom Door & Gate provides high-quality insulation materials and service as part of the Installed Building Products family.
Required Qualifications
- 1-2 years of customer service experience
- Knowledge of accounting and CRM software
- Fluent English/Spanish language skills
- Knowledge of Microsoft Office products, including Word, Excel, and Outlook
- Excellent communication and interpersonal skills
- Ability to prioritize, multitask, and manage time efficiently
- Knowledge of customer service ethics, principles, and procedures
- Must be able to lift light to moderate weights
- Must be able to sit for extended periods
Desired Qualifications
- Fluent English/Spanish language skills a plus
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