Customer Service Representative/ Inside Sales Representative, Level 1
On-siteLake Charles, Louisiana, United States
Job Summary
Manage customer interactions via face-to-face, phone, and email to address needs, answer questions, and ensure smooth sales processes. Execute sales functions including order processing, quote generation, and payment handling while recommending alternate products based on cost or specifications. Maintain accurate records of sales activities, monitor shipment dates, and coordinate with manufacturing and vendors to expedite deliveries. Resolve customer problems by collaborating with management and appropriate departments, while periodically reaching out to gauge satisfaction. Generate new and repeat sales by providing technical product information and educating customers on features and benefits.
Required Qualifications
- 1 – 3 years of progressive sales experience
- High School diploma or GED equivalent
- Must be legally authorized for employment in the United States
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Must be able to explain fairly technical parts of information clearly
- Must be able to effectively & timely communicate via e-mail with customers & accurately input orders
- Must be able to handle difficult customers with ability to diffuse negative situations
- Must be able to prioritize and multi-task
- Must have a high level of attention to detail and accuracy
- Must be able to establish positive working relationships with internal and external customers and employees
- Must be able to use good judgment and strong work ethics and integrity on the job
- Must be able to understand and follow procedures, work instructions, and company policies
Desired Qualifications
- Knowledge of HVAC equipment/products
- some colleges
- General Microsoft Office skills (Outlook, Excel, Word)
- working knowledge of data base applications
- Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
- Good phone etiquette and e-mail etiquette
- Ability to deal with high-volume customer traffic
- Effective organizational skills and time management skills including ability to prioritize and multi-task
- Ability to understand and follow procedures, work instructions, and company policies
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