Customer Service Representative
RemoteUnited States
EXPIREDUnited StatesRemoteFull TimeHealthcare TechLarge
Full TimeLargeHealthcare Tech
Job Summary
Respond to 70-90 phone calls daily, answer customer emails, and assist other departments with policy procedures and adjustments. Help pet parents understand coverage, review claims, and maintain or adjust new and existing policies while handling emotionally challenging situations with grace. Collaborate with team members to share knowledge and ensure an efficient work environment. This full-time remote role includes a 6-week training period and operates Monday through Saturday.
Required Qualifications
- Strong mental and emotional resilience
- Ability to handle challenging customer interactions with patience and professionalism
- Excellent interpersonal and communication skills
- Empathy
- Ability to build rapport with customers
- Adaptability
- Ability to multitask in a fast-paced and demanding environment
- Experience in a customer service role
- Experience in a call center setting
- Basic level of technical proficiency
- Comfort navigating multiple softwares across multiple screens
- Genuine desire to make a positive impact on customers' experiences
- Genuine desire to help customers find solutions to their concerns
- Availability for M-F 11:30am-8:00pm and Saturday 10:00am-2:00pm EST
- Consent to phone and video interviews or screenings being recorded and transcribed
- Consent to receive job-related communications via text message
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