Customer Service Representative (Inbound Contact Centre)
HybridNewcastle, New South Wales, Australia
Job Summary
Handle inbound roadside assistance calls by assessing member needs, providing concise guidance, and coordinating appropriate services with internal teams. Maintain accurate records while navigating multiple systems and following established procedures. Deliver empathetic, solutions-driven support to help members feel safe and back on the road quickly. This full-time permanent role begins August 24, 2026, with a 35-hour weekly roster rotating between 5am and midnight Monday to Sunday. Hybrid work is required, with collaboration days at Gosford or Sydney Olympic Park offices. Applicants must reside within 100km of Sydney Olympic Park or central Gosford.
Required Qualifications
- Full-time Permanent position
- 35 hours per week
- Full commitment to a 3-week rotational roster between the hours of 5am midday-12am midnight, Monday to Sunday (including public holidays)
- Must live within 100km from Sydney Olympic Park or central Gosford
- Proven experience working in customer service
- Resilience & Composure
- Emotional Resilience
- Adaptability
- Empathy & Member Focus
- Communication & Professionalism
- Technical Confidence & Accuracy
- Self‐Motivation
- Team Connection
- All successful applicants will be subject to full ongoing Australian work rights
- Required to complete satisfactory pre-employment checks
Desired Qualifications
- Previous contact centre experience
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