Customer Service Representative in Returns

Manage external and internal email accounts and generate claims within an internal software portal. Communicate with internal departments regarding returned or defective products, evaluate items for proper inventory placement, and file claims with carriers for damaged or lost goods. Coordinate with internal and external teams to return shipments to vendors, track shipments, and ensure credits are received through accounting. Set daily, weekly, and monthly tasks to manage claim progress while updating sales staff on disposition. Requires strong computer skills, organization, and the ability to prioritize multiple assignments in a full-time office environment.