Customer Service Representative

Receive and schedule all delivery orders and requests from customers, exercising independent judgment to relate schedules and inform dispatch. Enter orders into the computer system for dispatch, validate in-bound documentation with US customs, and verify bookings for export moves. Prepare customer reports, tracking, and tracing for divisional pool, MDR, CNI, and dispatch status. Propose solutions to improve overall customer service and create location profiles in the computer system. Works as a dispatcher based on volume and vacation schedules. Requires port and rail operations experience, US customs knowledge, and excellent communication skills.