Customer Service Representative

Communicate customer delivery needs, schedule orders, and enter requests into the computer system for dispatch. Exercise independent judgment on pricing decisions, validate customs documentation, and track import containers to confirm delivery. Prepare customer reports, notify supervisors of service failures, and implement solutions to improve overall service. Create and update location profiles while working as a dispatcher based on volume or vacation schedules. Requires port and rail operations knowledge, US customs expertise, and strong data entry skills. Monitors daily activity and dispatch status to ensure bookings are released at depots.