Customer Service Representative (Illinois)
$47,840–$54,080 year
On-siteLombard, Illinois, United States
Lombard, Illinois, United StatesOn-siteFull Time$47,840–$54,080 yearHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Process quotes, orders, and RMAs in a timely and accurate manner while coordinating with Engineering and Sales on complex inquiries. Prioritize and respond to incoming phone calls, email messages, and faxes, driving and expanding our customer presence through daily interactions. Maintain client relationships by providing exemplary service, empathy, and professionalism. Act as a liaison between customers, operations, and sales teams to resolve issues and fulfill requests. Attend product training sessions to support department goals and uphold Anderson Process Core Values.
Required Qualifications
- High school diploma or equivalent
- Strong attention to detail and high standards of work quality
- Excellent communication skills
- Multi-tasking ability
- Problem-solving ability
- Excellent interpersonal skills
- Professional and outgoing personality
- 2+ years customer service experience, working in a call center or professional office environment
Desired Qualifications
- Associate or Bachelor's degree
- Pump, industrial hose, or filter experience
- Customer service experience in the industrial equipment industry
- P21 (Prophet/Epicor), and/or equivalent ERP system usage
- Willingness to take on new challenges and seek out opportunities to improve business operations
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