Customer Service Representative
On-site · Cedar Lake, Indiana, United States
Job Summary
Customer Service Representative role handling inbound calls and inquiries, scheduling service and sales appointments, dispatching technicians as needed, providing accurate information on services, pricing, and appointment details, and maintaining organized customer records. Requires strong communication, problem-solving, empathy, and ability to resolve issues, with collaboration across service teams and ongoing training. Location is Cedar Lake, Indiana, on-site. Benefits include comprehensive health packages, 401(k) with match, training stipends, and opportunities for career growth within Illiana Heating & Air.
Required Qualifications
- Previous experience in customer service
- High school diploma or equivalent
- Proficient computer skills including CRM systems and Microsoft Office
- Excellent communication skills (verbal and written)
- Ability to work collaboratively in a team environment
- Ability to remain composed in high-pressure situations
- Strong problem-solving and multitasking abilities
- Familiarity with HVAC, plumbing, or electrical terminology is an asset
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