Customer Service Representative III

Job Summary

Required Qualifications

• •Bilingual (English/Spanish) verbal and written skills
• •Proficient in Microsoft Office applications and data base application
• •Ability to operate standard office equipment including, but not limited to computers, printers, copiers, scanner, calculators, facsimile machines, and telephone systems
• •Ability to run a multi-line telephone system
• •Must have a general knowledge of medical terms
• •Ability to learn electronic health record system
• •Must understand the differences between and among self-pay patients, insurance patients, Medicare patients, workers' compensation patients, and occupational medicine patients
• •Must have excellent customer service skills, including de-escalation
• •Must have strong oral and written communication skills
• •Must have a valid driver's license and the ability to utilize own transportation for work purposes
• •Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time
• •Must have the ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects
• •Requires frequent bending, stooping, or stretching
• •Ability to reach by extending hand(s) and arm(s) in any direction
• •Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• •Vision and hearing within normal parameters to perform job requirements
• •Ability to work varied and extended hour scheduling as requested including early mornings, evenings, and occasional weekends
• •Ability to work in a smoke-free and drug-free work environment
• •Ability to establish and maintain effective working relationships with patients, co-workers, and the public and to be able to demonstrate cultural awareness and sensitivity
• •Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA regulations
• •Ability to comply with all occupational safety and health standards and all rules, regulations, and orders issued under the Occupational Safety and Health Act (OSHA)
• •Ability to utilize critical thinking and problem solving skills to address clinic's needs
• •Ability to interpret oral and written instructions and do appropriate follow-up
• •Ability to work independently and as a team member
• •Must have exceptional time management and organizational skills
• •Ability to constructively participate in quality improvement efforts
• •Ability to actively participate in marketing and outreach activities when requested and emergency response events when required
• •Must have the ability to learn electronic health record system
• •Must understand the differences between and among self-pay patients, insurance patients, Medicare patients, workers' compensation patients, and occupational medicine patients
• •Must have excellent customer service skills, including de-escalation
• •Must have strong oral and written communication skills
• •Must have a valid driver's license and the ability to utilize own transportation for work purposes
• •Must have a general knowledge of medical terms
• •Ability to learn electronic health record system
• •Must understand the differences between and among self-pay patients, insurance patients, Medicare patients, workers' compensation patients, and occupational medicine patients
• •Must have excellent customer service skills, including de-escalation
• •Must have strong oral and written communication skills
• •Must have a valid driver's license and the ability to utilize own transportation for work purposes
• •Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting or standing for extended periods of time
• •Must have the ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects
• •Requires frequent bending, stooping, or stretching
• •Ability to reach by extending hand(s) and arm(s) in any direction
• •Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard
• •Vision and hearing within normal parameters to perform job requirements
• •Ability to work varied and extended hour scheduling as requested including early mornings, evenings, and occasional weekends
• •Ability to work in a smoke-free and drug-free work environment
• •Ability to establish and maintain effective working relationships with patients, co-workers, and the public and to be able to demonstrate cultural awareness and sensitivity
• •Must be able to maintain strict confidentiality of sensitive information in accordance to HIPAA regulations
• •Ability to comply with all occupational safety and health standards and all rules, regulations, and orders issued under the Occupational Safety and Health Act (OSHA)
• •Ability to utilize critical thinking and problem solving skills to address clinic's needs
• •Ability to interpret oral and written instructions and do appropriate follow-up
• •Ability to work independently and as a team member
• •Must have exceptional time management and organizational skills
• •Ability to constructively participate in quality improvement efforts
• •Ability to actively participate in marketing and outreach activities when requested and emergency response events when required

Desired Qualifications

• •High School diploma or GED preferred
• •Associates degree in Human Services or Social Work preferred
• •Appropriate experience may be substituted for minimum education requirement
• •Experience in a medical office preferred
• •Bilingual (English/Spanish) verbal and written skills highly desired