Customer Service Representative III
On-siteHumble, Texas, United States
EXPIREDHumble, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Answer incoming and outbound calls, review emails, and resolve delivery issues by acting as a resource for new and existing customer accounts. Monitor load board capacity, trace loads in Transportation Management Software, and set up routes and appointment scheduling. Mentor new hires on general processes, correct escalated issues, and promote additional services like Proof of Delivery. Maintain strong relationships with customers and vendors while providing feedback to enhance procedures. Complete requests with a sense of urgency and professionalism to meet or exceed Customer KPIs.
Required Qualifications
- High School or GED equivalent
- 3-5 years experience in customer service or related roles
Desired Qualifications
- 3-5 years experience working in Freight Forwarding, logistics, 3PL, Transportation Brokerage or Trucking company
- AS400 (Low proficiency)
- Transportation Management Software (TMS) (Medium proficiency)
- Microsoft Office Suite (Medium proficiency)
- A team player who works well with others
- A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
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