Customer Service Representative II
HybridPortland, Oregon, United States
Job Summary
Customer Service Representative II responsible for directing fabs on part prioritization, managing VMI schedules, handling inquiries about specifications, orders, and shipments, forecasting short-term needs, and supporting sales coverage in the absence of primary personnel. Key duties include processing orders and forecasts, coordinating shipment activities, maintaining PSI data and market information, supporting SAP system operations and acting as a backup administrator, mentoring new CS Representatives, leading process improvements, and collaborating with cross-functional teams to maintain high customer satisfaction. Requires an Associate’s degree or equivalent with 2-4 years of manufacturing CS experience, SAP SD proficiency, MS Office skills, knowledge of silicon products, and strong mentoring capabilities.
Required Qualifications
- Associate’s degree or equivalent with 2-4 years of customer service field experience in a manufacturing environment
- Experience with Microsoft Office products (Word, Excel, PowerPoint, or similar)
- Intermediate SAP knowledge with experience in sales and distribution modules
- Knowledge of silicon products
- Strong customer service skills
- Training and mentoring skills
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