Customer Service Representative II
On-siteTukwila, Washington, United States
Job Summary
Respond to customer inquiries, provide quotes, enter orders, and resolve customer issues while building strong relationships to support repeat business. Source products, manage inventory needs, and expedite backorders by coordinating shipping, returns, and order fulfillment. Assist less experienced customer service representatives when needed. This role requires 3–5 years of customer service, inside sales, or industrial distribution experience, strong communication and multitasking skills, and the ability to negotiate pricing and manage expectations. Join a stable, industry-leading organization with opportunities for career growth in a customer-focused environment where you can directly impact service and satisfaction.
Required Qualifications
- 3–5 years of customer service, inside sales, or industrial distribution experience
- Strong communication, organization, multitasking, and computer skills
- Ability to negotiate pricing and manage customer expectations
- Basic product knowledge with strong attention to detail
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