Customer Service Representative II - Obie Insurance

Resolve customer insurance requests via Salesforce cases, phone calls, and internal workflows by servicing property policies, handling billing questions, and processing endorsements. Partner directly with carrier partners to advocate for clients while maintaining accurate documentation within Salesforce. Identify inefficiencies and suggest process improvements to drive operational excellence. Operate with accountability and autonomy in a fully remote environment, prioritizing multiple service requests without losing accuracy. This role is ideal for experienced, licensed insurance professionals comfortable managing a steady flow of cases and calls.