Customer Service Representative II
$60,000–$60,000 year
On-siteMacon, Georgia, United States
Job Summary
Respond to customer inquiries regarding products, provide quotes, and handle order entry via telephone, fax, email, or walk-in. Negotiate sale and purchase prices within parameters to influence gross profit, adjusting non-contract pricing based on competition while maximizing industry margins. Place orders to maintain appropriate inventory levels, expediting backorders and preparing shipments after pulling items from branch, distribution, or supplier stock. Determine cost-effective shipping methods and handle customer returns. Assist less experienced representatives by locating items and resolving problems.
Required Qualifications
- High school diploma or GED
- Three (3) to five (5) years of related experience
- Reliability
- Organization
- Attention to detail
- Excellent communication skills including written, verbal, and listening
- Ability to multi-task
- Time management skills
- Strong computer skills
- Strong negotiation skills
- Basic product knowledge
Desired Qualifications
- Excellent driving record
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