Customer Service Representative II
$60,000–$60,000 year
On-siteGary, Indiana, United States
Job Summary
Respond to customer inquiries regarding products, provide quotes, and handle order entry via telephone, fax, email, or walk-in. Negotiate sale and purchase prices within parameters to influence gross profit, adjusting non-contract pricing based on competition. Build customer relationships to drive repeat business and support specific customers or less experienced representatives. Place orders to maintain inventory levels, expediting backorders and preparing shipments. Source products from branch inventory, distribution centers, or suppliers, and determine cost-effective shipping methods. Handle customer returns and resolve complex issues while assisting with locating items.
Required Qualifications
- High school diploma or GED
- Three (3) to five (5) years of related experience
- Reliability
- Organization
- Attention to detail
- Excellent communication skills including written, verbal, and listening
- Ability to multi-task
- Time management skills
- Strong computer skills
- Strong negotiation skills
- Basic product knowledge
Desired Qualifications
- Excellent driving record
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