Customer Service Representative II
On-siteHudson, New Hampshire, United States
Hudson, New Hampshire, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Manage installation team activities from dispatch through job close-out while resolving real-time issues between consumers, THD, and ACS. Make and receive high-volume scheduling calls, verify purchased items, and track estimated arrival times for installation crews. Follow up post-installation to ensure customer satisfaction while adhering to financial objectives and "Say Yes" values. Requires rolling up sleeves to handle nitty-gritty tasks, adapt to process changes, and work overtime or weekends as needed.
Required Qualifications
- You have worked in a Call Center environment
- You find joy in speaking with customers over the phone
- You are eager to find them the resolution needed
- You like to push yourself in the number of calls you can accomplish per day
- Rolling up your sleeves and getting into the nitty gritty is your thing
- You are always looking for the next task to accomplish
- You value customer service
- You understand what it means to SAY YES to the customer
- You are not afraid of challenges
- You adapt to changes in processes
- You know how to use a computer
- You can navigate various systems
- Problem solving is something you call yourself a pro at
- You understand and know what it means when people say Teamwork makes the dream work
- Working overtime and/or weekends does not worry you
- You are organized
- You like everyone to keep things as such
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