Customer Service Representative
Hybrid · Poznan, Lublin Voivodeship, Republic of Poland
Job Summary
Primary point of contact for customers across Eastern European markets, managing the full Order-to-Cash process from order entry through invoicing and after-sales support; ensures accurate order processing, delivery coordination, and issue resolution; collaborates with Planning, Operations, and Sales to align on capacity and customer expectations; monitors KPI performance and drives continuous improvement; maintains compliance with export, documentation, and regulatory requirements; supports standardization and scalable processes across the region.
Required Qualifications
- Bachelor’s degree in Supply Chain, Business Administration, or a related field
- 3+ years of experience in Customer Service, Order Management, or Order-to-Cash processes
- Strong understanding of end-to-end OTC flows and their impact on the business
- Experience working with ERP systems (preferably SAP OTC modules)
- Proven ability to work in a KPI-driven environment
- Strong analytical skills
- Excellent communication skills and ability to collaborate across functions and cultures
- Fluency in English; additional Eastern European languages are a strong advantage
- Experience supporting or working with Eastern European markets is preferred
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.