Customer Service Representative
$60,000–$60,000 year
On-siteLos Angeles, California, United States
Los Angeles, California, United StatesOn-siteFull Time$60,000–$60,000 yearMedium
Full TimeMedium
Job Summary
Manage customer inquiries and daily banking transactions, including account opening, maintenance, deposits, withdrawals, and check cashing. Process funds transfer requests, collect documents for KYC compliance, and perform client callbacks to verify transactions. Utilize case management tools to prioritize tasks, monitor progress against service level agreements, and ensure adherence to BSA/AML regulations. Collaborate with internal banking teams to optimize workflows, maintain accurate records, and provide a high-touch experience for clients.
Required Qualifications
- 3+ years of prior teller experience at a U.S. bank
- 3+ years of experience in financial industry or transferable skills
- Associate Degree/Bachelor Degree or transferrable experience for position
- Passion for providing white glove customer service and superb delivery
- Strong attention to detail, accuracy, and ability to recognize potential fraud or suspicious activity
- Ability to work effectively in a fast-paced environment while maintaining compliance with all applicable banking laws and regulations
- Self-starter with the ability to multi-task/prioritize workload to ensure timely, efficient and accurate execution
- Excellent interpersonal and communications skills both written and oral
- Proven ability to effectively multi-task and assist clients/internal partners through various methods of communication
- Strong technical skills including MS Office: Excel, Word and PowerPoint
- On-site presence (some roles required to be 5 days in the office)
Desired Qualifications
- Proficiency with banking and cash management applications
- Knowledge of BSA, AML, KYC, and other regulatory requirements related to financial transactions
- Prior experience with Salesforce and Core Banking systems
- Other CRM experience
- Jack Henry/SilverLake, FiServ banking application experience or similar systems
- Technology Skills: Prior experience with Salesforce and Core Banking systems is beneficial but not required
- Technology Skills: Other CRM experience is a plus
- Technology Skills: Jack Henry/SilverLake, FiServ banking application experience or similar systems is a plus but not required
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