Customer Service Representative I
On-siteSan Antonio, Texas, United States
San Antonio, Texas, United StatesOn-siteFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Answer phone calls regarding Frozen Beverage Dispensers to process orders and handle customer inquiries, entering data into the ERP system and issuing Cases or RMAs for concerns. Respond to consumer questions via email, review daily reports, and create sales quotes as requested by the Sales Department. Update system data provided by various departments while maintaining high accuracy in typing and data entry. This role supports the company's product line in a typical office, manufacturing, and lab environment.
Required Qualifications
- High School Diploma or GED
- Minimum of 1 year of customer service experience, including handling phone calls and data entry
- Ability to work with a software system to manage customer information and enter data (e.g. Enterprise Resource Planning (ERP))
- Excellent attention to detail with high accuracy
- Excellent typing skills with accuracy, estimated up to 75% data entry required to include email correspondence, recording inquiries, comments, complaints, and actions taken
- Excellent time management skills, with the ability to stay highly organized and follow up on all customer promises
- Ability to work independently, be adaptable to customers' needs and handle stress well
- Proficiency with MS Office (Word, Excel, PowerPoint, and Outlook)
- Excellent communication skills because of daily contact with internal employees and customers
- Ability to pass a background check, drug test and a reference check
- Ability to lift and/or move up to 20 pounds
- Clarity of vision including the ability to appropriately differentiate colors
- Ability to hear, understand, and distinguish speech and other sounds
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