Customer Service Representative I
On-site · Carrollton, Texas, United States
Job Summary
Customer Service Representative I at Teasdale Latin Foods handles end-to-end customer support, including processing orders/changes/returns, resolving disputes with the finance team, documenting service issues, and coordinating with sales, quality, manufacturing, engineering, and shipping to meet service expectations. The role emphasizes onboarding new customers, providing accurate product/service information, and supporting ongoing inquiries while maintaining 100% accuracy and professionalism, with availability for overtime. The position also involves preparing export documentation and liaising across departments to ensure timely, satisfactory resolutions to internal and external customer requests.
Required Qualifications
- 1-2 years’ experience in a customer service role
- Outstanding verbal and written communication skills
- Strong computer, telephone and technology skills including Microsoft Office
- Must be organized w/ attention to detail
- Knowledge of export paperwork preparation is a plus
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