Customer Service Representative I
On-siteGreenville, South Carolina, United States
Job Summary
Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email, and live chat by interviewing users to determine root causes and guiding them through diagnostic procedures. Handle problem recognition, research, isolation, resolution, and follow-up for most user issues, partnering with designated staff on complex problems. Accurately document and track all customer interactions and resolutions for continuous improvement while maintaining positive relationships through empathetic service. Adhere to established best practices, procedures, and scripts provided by management. Maintain consistent, reliable attendance and adherence to your schedule for all shifts.
Required Qualifications
- High School diploma or general education degree (GED)
- Proficiency with essential computer applications
- Accurate data entry skills
- Strong customer service skills
- Ability to build rapport and demonstrate empathy with customers
- Excellent verbal communication skills
- Clear articulation
- Professional phone presence
- Active listening
- Strong reading comprehension
- Critical thinking skills
- Consistent, reliable attendance
- Adherence to schedule for all shifts
Desired Qualifications
- Prior experience in telemarketing
- Retail background
- Customer relations experience
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