Customer Service Representative I
On-siteAlliance, Ohio, United States
Job Summary
Provide accurate and timely pricing and basic product support to customers while entering and checking sales orders for accuracy. Maintain quote records, log wins/losses, and capture competitive feedback to assist outside sales with standard quoting activities and documentation needs. Deliver routine updates regarding orders, inquiries, and follow-up actions, making follow-up calls to obtain information and support sales processes. Assist with assembling information for proposals and RFQs, and support claim/invoicing issue resolution by gathering documentation and coordinating information. Participate in training to build products, system, and industry knowledge, and run reports as assigned. Attend and support internal meetings as needed. This 100% in-office role at the Alliance location requires critical thinking, math skills, and attention to detail within a fast-paced industrial office environment.
Required Qualifications
- High school diploma or equivalent
- 1-3 years of experience in sales or customer service
- Excellent interpersonal and communication skills, including written
- Ability to work with all levels of employees, customers, clients, etc.
- Detail-oriented
- Ability to multi-task
- Creatively and proactively problem-solve
- Professional and dependable
- Adaptable and able to understand varying customer needs
- Must be able to remain upright and stationary for long periods while utilizing a multi-monitor computer setup
Desired Qualifications
- Post-secondary education
- Strong proficiency using Microsoft Excel
- Familiarity with SAP or Oracle
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