Customer Service Representative I (PT)
On-siteMuscle Shoals, Alabama, United States
EXPIREDMuscle Shoals, Alabama, United StatesOn-sitePart TimeHigh School Or EquivalentSmall
Part TimeHigh School Or EquivalentSmall
Job Summary
Answer customer transactions, solve account problems, and process funds transfers while developing relationships to match needs with bank products. Assist with balance inquiries, check clearing, and debit card issues; print, mail, and order checks for customers. Contact individuals regarding returned mail, MICR errors, and compromised cards to resolve address or replacement needs. Monitor money orders and escrow checks, maintain an 85% call quality score, and ensure compliance with regulatory policies. Requires 2pm to 8pm shifts, approximately 30 hours weekly, and Monday through Saturday availability.
Required Qualifications
- High school diploma or equivalent
- Phone based customer service experience
- Minimum 91 days and achievement of CSR foundational training
- Excellent phone based customer service skills
- The ability to develop customer relationships and match customer needs to bank products and services
- The ability to accomplish multiple objectives in a fast paced environment
- Strong verbal communication and team-work skills
- The ability to develop knowledge of bank product, services, and processes
- The ability to develop a thorough understanding of bank specific software
- The ability to operate basic office equipment
- Have a working knowledge of the Microsoft Office Applications
- Must be available Monday - Saturday
- Sunday's off and one day off during the week
- Once a month they will schedule you a Saturday off
- Shift needed is 2pm to 8pm
- This is a part time position that will average around 30 hours a week
- Maintain minimum average score of 85% or above on call Quality Assurance reviews
- Conscientious of all security requirements
- Works to achieve compliance with regulatory requirement and bank policies
Desired Qualifications
- Teller experience
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