Customer Service Representative I
$37,440–$45,760 year
On-siteCarrollton, Texas, United States
Job Summary
Answer incoming calls to handle general information requests and inquiries, then take accurate customer orders while following necessary processes. Enter floor plans, pricing, and other customer information for new and existing accounts, ensuring timely responses to all requests. Provide timely support by returning all calls as quickly as possible and exceeding internal and external customer expectations for quality and service. Assist with projects on template updates while utilizing strong problem-solving and conflict-resolution skills. Maintain excellent email and phone etiquette across all interactions.
Required Qualifications
- Excellent interpersonal and communication skills
- Strong leadership skills
- Excellent email and phone etiquette
- MS office (MS word and excel) and PC fluency
- Ability to work effectively with cross-functional departments
- Strong time management skills and ability to multi-task and prioritize work
- Great attention to detail and problem-solving skills
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