Customer Service Representative I
$36,400–$39,520 year
On-site · Chico, California, United States
Job Summary
The Client Service Representative I handles front-desk client interactions in a veterinary practice, including answering calls, scheduling appointments, processing payments, and communicating with staff. The role emphasizes customer service, empathy, accurate data entry, cash handling, and use of scheduling software, with responsibilities spanning patient records, messaging veterinarians, and promoting hospital services. Requires high school level education or equivalent, ability to type, and prior office/medical experience preferred.
Required Qualifications
- Education equivalent to the completion of the 12th grade.
- Knowledge of general office practices and procedures, Client Service Representative duties, and telephone techniques.
- Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.
- Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.
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