Customer Service Representative I
On-siteDumas, Texas, United States
Dumas, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Open new deposit accounts including checking, savings, CDs, and IRAs while assessing customer needs to cross-sell appropriate bank products and services. Resolve customer concerns, ensure long-term problem resolution, and build loyalty by maintaining a professional attitude. Functions as Teller, Sr. Teller, or Teller Supervisor as needed, referring new business to insurance, mortgage, and brokerage subsidiaries. Track required documentation, assist with loan origination, and complete BSA/AML training. Adhere to work schedules and comply with all applicable regulations.
Required Qualifications
- High school or GED
- Specialized schooling and/or on the job education in a specific skill area
- 12 to 18 months related experience and/or training
- Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts such as fractions, ratios, and proportions to practical situations
- Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions
- Ability to deal with problems involving several known variables in situations of a routine nature
- Intermediate: Spreadsheet
- Basic: 10-Key
- Basic: Payroll Systems
- Basic: Word Processing/Typing
- Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting
- Noise level in the work environment is usually moderate
- Semi-repetitive, low physical
- Continuously required to talk or hear
- Regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms
- Frequently required to stoop, kneel, crouch, or crawl
- Must frequently lift and/or move up to 50 pounds
- Regularly lift and/or move up to 25 pounds
- Close vision
- May be required to work an alternative location within the region or market
Desired Qualifications
- Some outside banking related courses preferred
- Demonstrated sales ability a plus
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