Customer Service Representative I
On-site · Austin, Texas, United States
Job Summary
The Customer Service Representative I is the primary point of contact for internal and external customers, providing prompt and effective support via phone and email, accurately documenting customer interactions and order-related activities, resolving inquiries and pre-booking holds to support timely order processing, and collaborating with Sales, Order Management, and cross-functional teams to maintain strong customer relationships and support business operations. The role requires developing product knowledge, maintaining policy compliance, multitasking with attention to detail, and contributing to a positive customer experience through proactive problem-solving.
Required Qualifications
- Minimum of two (2) years of customer service experience.
- High school diploma or equivalent.
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