Customer Service Representative I
$48,880–$60,320 year
On-siteRaleigh, North Carolina, United States
Job Summary
Coordinate Customer Service and Account Management by receiving, analyzing, and confirming demand for export customers while understanding their budget needs. Accurately invoice based on Incoterms and process PODs based on the Bill of Landing, effectively collaborating with internal departments to facilitate customer need fulfillment including repacking and mixing operations. Collect and analyze data to learn about consumer expectations, maintain accurate inventory records, and resolve complaints by improving processes through customer feedback. Collaborate with the logistics team for seamless outbound shipping, provide accurate shipping confirmations based on the sailing schedule, and process international sample requests. Full-time position with competitive pay ranging from $23.50 to $29.00 per hour. Requires a high school diploma or GED and strong verbal and written communication skills. Located in a typical office environment with safety compliance requirements.
Required Qualifications
- High school diploma, GED, or equivalent
- Prior experience in customer services
- Ability to communicate professionally and effectively in both verbal and written communications to internal and external customers
- Ability to organize and manage time effectively
- Familiar with customer service relation and principles
- Highly motivated, focused on results, and ability to multitask
- Ability to sit, walk, bend over, and reach above head for a minimum of an hour a day
- Lifting or carrying of up to 50 pounds occasionally
- Repetitive use of hands/arms for writing and computer work
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